Cancellation & Return Policy

Last Updated: October 8, 2026
Brand: Bitbotsworld

At Bitbotsworld, every single item is custom-printed on demand specifically for you upon order placement. Because we do not hold pre-printed inventory, our cancellation and return policies differ from traditional retail stores.

1. Order Cancellations & Modifications

Because of our automated production workflow with our printing partner, Gelato, orders enter the manufacturing queue shortly after being placed.

  • Before Production: You may request an order cancellation or modification (such as updating shipping address or item size) strictly before your order enters the “In Production” status.
  • During/After Production: Once an item has entered production or has been shipped, the order cannot be canceled, changed, or refunded.
  • How to Request a Change: If you need to modify or cancel an order, please email us immediately at [email protected] with your order number. We will do our best to catch it before production begins, though immediate processing cannot be guaranteed.

2. Right of Withdrawal & Returns (Custom Goods)

A. Exclusion of the 14-Day Right of Withdrawal (EU Consumers)

In accordance with European Union Consumer Rights Directive (Article 16(c) of Directive 2011/83/EU) as well as global e-commerce standards for bespoke items, custom-printed and made-to-order products are exempt from the standard 14-day statutory right of withdrawal.

Because your ordered items are custom manufactured based on your individual selection:

  • We cannot accept returns or exchanges for buyer’s remorse.
  • We cannot accept returns or exchanges due to incorrect size selection (please review our size charts carefully prior to ordering).

3. Damaged, Defective, or Incorrect Items

Your satisfaction is our priority. If your order arrives damaged, defective in print or fabric, or if you receive the wrong item, we will replace it or issue a full refund at no extra charge to you.

A. How to File a Claim
  1. Contact us within 30 days of receiving your package at [email protected].
  2. Include your Order Number and a brief description of the issue.
  3. Attach clear photographs showing:
    • The defect or misprint on the product.
    • For items damaged in transit: photos of the damaged outer packaging and shipping label.
B. Resolution

Once our team verifies the issue with our manufacturing partner, we will offer you your choice of:

  • A replacement order shipped to you free of charge.
  • A full refund for the affected item(s).

4. Refunds & Processing

Approved refunds will be processed based on your original payment method:

  • Credit / Debit Cards & Electronic Payments: Refunds are returned to the original card or account used during checkout within standard banking processing times (typically 5–10 business days).
  • Cryptocurrency Payments (Bitcoin): Refunds for orders paid in Bitcoin or other cryptocurrencies are calculated based on the original fiat purchase price at the time of checkout. Refunds will be issued either in cryptocurrency calculated at the prevailing market rate at the time of refund or via an agreed alternative method.

5. Returned to Sender & Delivery Issues

  • Incorrect Shipping Address: If a package is returned to the production facility due to an incomplete or incorrect address provided during checkout, you will be responsible for the cost of re-shipping the item to the corrected address.
  • Uncollected Packages: If a delivery attempt fails and the package is not collected from a local postal pickup center within the carrier’s designated timeframe, the package may be returned or disposed of by the carrier. Re-shipment fees will apply to re-send uncollected items.

6. Contact Us

If you have any questions regarding our Cancellation & Return Policy or need assistance with an order issue, please reach out to our team:

Bitbotsworld Support
Email: [email protected]