FAQ
Products, Quality & Mockups
When you click “Buy,” your order goes directly into production at our high-precision print and embroidery hubs. Once crafted and quality-checked, it is packed and shipped straight to your doorstep with end-to-end tracking.
Every item is made individually on demand as soon as you place your order. By creating products only when requested, we completely avoid overproduction and textile waste, supporting a sustainable, zero-compromise approach to apparel.
Digital mockups use 2D/3D visual rendering to simulate thread, which can sometimes produce artificial shadows or digital artifacts. In reality, our physical embroidery uses high-density, real premium threads with genuine tactile depth and clean, sharp contrast. What you receive is a high-end, physical product built to last.
Sizing & Care Instructions
We provide detailed size charts on every product page. We recommend measuring a favorite piece of clothing you already own and comparing it to our chart for the perfect fit.
To ensure the longevity of your apparel:
- Do not iron directly over printed or embroidered areas.
- Machine wash cold (max 30°C / 90°F) inside-out on a gentle cycle.
- Wash with similar colors.
- Do not tumble dry—line dry for best results.
Shipping & Tracking
Shipping costs are calculated dynamically at checkout once you enter your delivery address. We offer Free Shipping on all orders over €50 (or local currency equivalent).
We partner with a global Print-On-Demand production network (Gelato) with facilities in over 30 countries. Your order is automatically routed to the nearest production facility to your shipping address to ensure fast delivery times, low carbon emissions, and minimal transport distances.
Because we fulfill orders locally in most major regions (including the US, EU, UK, and Canada), most orders do not incur customs fees. However, if your order is shipped across international borders where local production is unavailable, local customs or import duties may apply according to your country’s regulations.
As soon as your order is dispatched from the production facility, you will receive an email containing your tracking number and a direct link to monitor the shipment in real time.
Please allow a few business days for production and local shipping. If your tracking status hasn’t updated for more than 5 business days or exceeds the estimated delivery timeframe, feel free to reach out to our support team with your order number.
Orders & Returns
Because every item is made to order specifically for you, we cannot accept general returns or exchanges for wrong sizes. However, if your item arrives damaged, misprinted, or with a manufacturing defect, please contact us within 30 days with photo proof. We will send you a free replacement right away!
Orders enter our automated production line shortly after placement. If you need to make changes or cancel, please contact us as soon as possible. Once an item has entered production, we can no longer modify or cancel the order.
Privacy, Trust & Payments
We fulfill orders globally. Taxes are calculated based on your destination country’s regulations. Once you enter your shipping address, the applicable tax rate (VAT / Sales Tax) for your region is applied automatically.
We accept all major credit/debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and sovereign Bitcoin payments for fast, secure, and private checkout.
Never. We respect your privacy as a fundamental principle. We do not sell, trade, or monetize your personal information or shopping behavior to third parties. Your data is strictly used to fulfill your order and handle your support inquiries.